Returns Policy

We do not accept returns

The Floral Muse does not accept returns on any of our floral products—fresh flowers, preserved flower art, or hand-crocheted florals. Flowers are not returnable after purchase, for any reason whatsoever. By placing an order, you acknowledge and accept this policy.

How we ensure you are happy before dispatch

Because we cannot offer returns, we work closely with you to make sure you are fully satisfied before your order leaves our studio:

• We discuss your requirements along the way — colour preferences, style, size, occasion and any special requests. We confirm details with you before we start creating.
• We send you images of the final product before it is sent off — so you can see exactly what you're getting and request adjustments if needed before delivery or collection.

We are committed to creating arrangements you will love. Our process is designed to minimise any chance of disappointment by aligning expectations and showing you the finished product before dispatch.

Why we cannot accept returns

Floral products are not returnable for practical and economic reasons:

• We stock flowers and materials in advance — to create your order, we purchase fresh blooms and materials ahead of time. Once used, they cannot be resold.
• Wrapping and packaging costs — each arrangement is wrapped, packaged and prepared specifically for your order. These materials and labour cannot be recovered.
• Human power and craftsmanship — our florists invest time and skill into every piece. That work cannot be undone or refunded in the same way as a mass-produced item.
• Flowers are perishable — fresh flowers wilt and deteriorate quickly; preserved and crochet items are handcrafted to order. For hygiene, safety and quality reasons, we cannot resell or reuse returned floral products.

Faulty or incorrect orders

If you receive an order that does not match what was agreed, or that arrives damaged, please contact us as soon as possible. We will review such cases individually and aim to resolve them fairly. This is separate from our general no-returns policy and does not constitute an acceptance of returns for change of mind or similar reasons.

Contact us

For questions about this policy or to discuss an order, contact us at hello@thefloralmuse.uk or via our Enquire page. See also our Terms of Service. You can also message us on WhatsApp.