Question 1

Do you take orders through the website?

Accepted Answer

We don't sell through the website. The Floral Muse works through enquiries so each arrangement can be personalised. You can enquire via WhatsApp, Instagram, WeChat, or Xiaohongshu, and we'll guide you from there.

Question 2

How do I place an enquiry?

Accepted Answer

Message us with: the occasion (or "just because"); the type you're interested in (Bouquets / Roses / Arrangements / Crochet); preferred colours or mood; the date you need it for; and any inspiration images (optional).

Question 3

Are your fresh flowers seasonal?

Accepted Answer

Yes. Fresh designs are guided by seasonality and market availability. This is how we keep arrangements feeling natural, premium, and thoughtfully curated.

Question 4

What is preserved flower art?

Accepted Answer

Our preserved flower art uses real preserved blooms to create adorable character and plush-inspired designs — cute cartoon shapes with a soft, fluffy texture. They're designed as lasting keepsake gifts that bring joy and surprise.

Question 5

What are crocheted flowers?

Accepted Answer

Crocheted flowers are handmade floral keepsakes created with yarn and craftsmanship. They're designed to last and can be kept as a sentimental object.

Question 6

Where do you deliver?

Accepted Answer

We deliver across Leeds and West Yorkshire — including Leeds city centre, Headingley, Chapel Allerton, Roundhay, Horsforth, and surrounding areas. Fresh flowers are delivered locally; preserved flower art and crochet florals can be shipped UK-wide. Share your postcode in your enquiry and we'll confirm availability.

Question 7

Do you offer same-day or next-day flower delivery?

Accepted Answer

Same-day and next-day delivery may be possible depending on availability and schedule. We deliver across Leeds and West Yorkshire. Message us with your date and delivery postcode, and we'll confirm quickly.

Question 8

Do you create flowers for events or celebrations?

Accepted Answer

We can discuss event florals depending on scale and timing. Send details (date, location, style, and what you need) and we'll advise.

Question 9

How long do fresh bouquets last?

Accepted Answer

Longevity varies by flower type, season, and home conditions. With good care, fresh bouquets commonly last around 5–10 days, sometimes longer.

Question 10

Can crochet flowers be customised?

Accepted Answer

Yes — we can often customise colours, flower types, and arrangement style. Share your idea and we'll advise what's possible.